Policies & Fees

Scheduling and Deposits

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* Online booking is available for most services and requires 24-hour notice.  You will be contacted via phone after booking online to confirm your appointment.  Alternatively, you may call 469-714-4775 for scheduling.  For same day scheduling, please call for availability.

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* A deposit is required to reserve a spot on our schedule for all ceramic coating, paint correction and detailing services.  Deposit amounts will vary depending on the service and are due when scheduling.

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* If you are unable to make your scheduled appointment, we require at least 24-hour notice to avoid a rescheduling fee.

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* Deposit amounts will be applied to the final balance and are non-refundable (shop credit will be given for all canceled appointments).

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Additional Polices

 

* Final balance (including fees & additional charges) is due in full at time of pick-up unless prior arrangements have been agreed to.

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* Child safety seats will not be uninstalled or reinstalled for liability reasons (please remove them before arriving).

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* Please remove personal belongings.  Items that normally remain in the vehicle will be set aside for cleaning and placed in a bag.  Additional fees will apply for excessive clutter (we are not responsible for lost or stolen items).

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* Personal compartments such as center consoles and glove compartments will be left undisturbed if excessively cluttered.  At customers request items will be removed and placed in a bag for the customer to sort through at a later time.

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* Biological hazards including but not limited to blood, urine, feces and vomit MUST be disclosed prior to work being started.  Significant additional charges will apply when dealing with biological contamination. Attempting to sneak it past the initial inspection to avoid additional fees will result in an even higher price if work has already begun. Failure to mention pet hair, spills, odors, biological excrements, etc. will result in a significant increase to actual price and will be added to the final cost.

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* All sales are final for any retail product.

 

 

Additional Fees

 

* Storage of a vehicle for more than 24 hours after completion will incur a $150.00/day storage fee that will be added to the final balance.  (Exceptions may be made for inclement weather and/or when communicated.) 

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* Pick-up & delivery service will be charged a fee of $50.00 for up to 15 miles from our location.  Any location over 15 miles will be charged $3.50 per mile.