Policies & Fees

Scheduling and Deposits

* Online booking is available for some services while others will require a physical inspection before scheduling. Inspections may be scheduled online. Alternatively, you may call 469-714-4775 for scheduling. For same day scheduling, please call for availability.

* A deposit is required to reserve a spot on the schedule for all services. Deposit amounts will vary depending on the service and are due when scheduling.

* If you are unable to make your scheduled appointment, we require at least 24-hour notice to avoid a rescheduling fee.

* Deposit amounts will be applied to the final balance and are non-refundable (shop credit will be given for all canceled appointments).

Price Match Guarantee

We’re committed to offering exceptional value for our high-end detailing services. If you receive a written quote from a comparable, reputable auto detailing business for the same level of premium services we provide, we’ll beat it! (please let us know in advance if you are presenting a competitors offer)

To qualify:

• The quote must be from a licensed and insured detailing business within the DFW metroplex.

• The services quoted must be equivalent in scope and quality to our offerings.

• Quotes from quick washes, tunnel washes, or home-based businesses are not eligible.

**We reserve the right to verify the quote before matching/beating. Your satisfaction and trust in our top priority!

Additional Polices

* Final balance (including fees & additional charges) is due in full at time of pick-up unless prior arrangements have been agreed to.

* Child safety seats will not be uninstalled or reinstalled for liability reasons (please remove them before arriving).

* Please remove personal belongings. Items that normally remain in the vehicle will be set aside for cleaning and placed in a bag. Additional fees will apply for excessive clutter (we are not responsible for lost or stolen items).

* Personal compartments such as center consoles and glove compartments will be left undisturbed if excessively cluttered. At customers request items will be removed and placed in a bag for the customer to sort through at a later time.

* Biological hazards including but not limited to blood, urine, feces and vomit MUST be disclosed prior to work being started. Significant additional charges will apply when dealing with biological contamination. Attempting to sneak it past the initial inspection to avoid additional fees will result in an even higher price if work has already begun. Failure to mention pet hair, spills, odors, biological excrements, etc. will result in a significant increase to actual price and will be added to the final cost.

* All sales are final for any retail product.

* If your vehicle has a ceramic coating that was installed by another service provider, Divine Detail and Car Wash is not liable for any damages to that coating. We recommend that you maintain your ceramic coating through the original installer.

Additional Fees

* Pick-up & delivery service will be charged a fee of $50.00 for up to 15 miles from our location. Any location over 15 miles will be charged $3.50 per mile.