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Warranty

  1. Divine Detail Warranty Program

    1. General Terms & Conditions

The following general terms and conditions apply to any and all Divine Detail Warranty Program products.

  1.  Warranty term begins from the date of installation of any Divine Detail Warranty Program products.

  2. The agreement excludes vehicles used for commercial purposes at any time previous to presently, or during the course of this warranty period.

  3. Initial application must be performed by a Divine Detail certified installer.

  4. Any application, reapplication, repair work or other work carried out on the coated surface must be applied, reapplied, or repaired by a Divine Detail certified installer after claim has been approved by Divine Detail.

  5. The Divine Detail agent must be notified of any claim due to failure of product performance within 30 days of occurrence.

  6. Vehicles over 3 months old must require a machine polish to be carried out by an approved installer prior to installation, newer vehicles may also require a machine polish if advised by the approved installer.

  7. Vehicle must remain continuously registered within the United States of America for the duration of the warranty; and

  8. Warranty is in the name of the vehicle owner and can only be transferred if new owner attends to the annual service requirements.  Failure to transfer through an annual service with a Divine Detail certified installer within the required period will change the period of coverage on the warranty transfer to “1 year” from the date of the last service.

 

  1. General Liability Limitations

Divine Detail or its agents shall not accept liability for the following:

  1. Workmanship errors and faulty workmanship such as, but not limited to, high spots, streaks, and low spots are not covered.

  2. Deterioration of factory-installed equipment or any other treated part of substandard specification, materials or workmanship by vehicle-manufacturer, their dealership, third-party supplier or modifier, or professional detailers not authorized by Divine Detail.

  3. Swirl marks, marring, scratches, scuffs, scrapes, chips to the painted surface, hard water spots.

  4. Pre-existing damage or deterioration; and/or

  5. Any claim for matters which are covered by vehicle manufacturers warranty.

  6. Damage caused by manual or automatic wash brushes, contaminated and/or abrasive cloths and sponges, untreated areas due to accident damage and/or their subsequent repairs, and/or damage caused by impact with a foreign object (i.e., stone chips); and

  7. Warranty is valid for factory clear-coated systems only and excludes any non-clear-coated or matte finishes.

 

  1. General Warranty Invalidations

Divine Detail warranty for any product will be considered invalid if any of the following general condition occur:

  1. Neglect to maintain the vehicle according to the standards and techniques recommended by Divine Detail.

  2. Damage caused by abrasive compounds and polishes and third-party products.

  3. Damage resulting from a collision or other vehicle accidents.

  4. Damage or structural failure as the result of racing applications or willful abuse.

  5. Damage, either accidental or malicious, including but not limited to fire, flood, extreme weather conditions, secondary effects that may result from the forgoing, or any other force majeure.

  6. Many areas of the country use road salts and chemicals during the winter months that can caused adverse effects on your vehicle and wheels, it is recommended to clean more frequently during this season.  Failure to do so may greatly reduce the life of the product.

  7. Failure to repair and re-treat the surfaces subject to accident damage in accordance with the warranty;

  8. Damage caused by any alteration or modification to the vehicle surfaces;

  9. Damage caused by manufacturers defects;

  10. Damage to the vehicle prior to product application; and

  11. Failure to adhere to any requirements listed under the terms and conditions of the warranty.

 

  1. Divine Detail Exterior Coating(s) Warranty

2.1  Divine Detail 7 Year Warranty

Warranty is valid for five (7) years from the date of installation for any vehicle.  This warranty requires annual inspections and becomes a 3-year warranty from the date of last inspection if an inspection is missed.

2.2  Divine Detail 5 Year Warranty

Warranty is valid for five (5) years from the date of installation for any vehicle.  This warranty requires annual inspections and becomes a 2-year warranty from the date of last inspection if an inspection is missed.

2.3  Divine Detail 3 Year Warranty

Warranty is valid for three (3) years from the date of installation for any vehicle.  This warranty requires annual inspections and becomes a 1-year warranty from the date of last inspection if an inspection is missed.

 

  1. Annual Inspection

 

  1. Annual inspections must be carried out by an approved installer, within 30 days before the anniversary date of the last service to maintain the warranty.

  2. Failure to undertake an annual inspection within the required period will change the period of cover to the minimum number of years stated in each different warranty in part 02. of this warranty document.  Annual inspections are no longer required.

  3. A fee determined by the approved installer will be charged for the Annual Inspection, which includes – Exterior Wash, Decontamination, Inspection, and Coating Enhancement.

 

  1. Divine Detail New Vehicle Warranty

Divine Detail warrant to the owner of the nominated vehicle that if the coating is unsatisfactory in its performance of protection of the vehicles factory paintwork from oxidation or UV damage, whilst being maintained in accordance with the terms and conditions of this warranty, Divine Detail or its agents will at no cost to the owner repair, clean, and/or re-treat the affected area.

  1. Vehicle Accident Damage

Contact your vehicle insurer to ensure that any Divine Detail products and services is included in your insurance coverage.  If the vehicle sustains damage and reapplication is required, contact Divine Detail or your local agent to arrange any additional treatments at cost.

 

  1. Making A Claim

The following applies to making a claim for any product defects or failures:

  1. Divine Detail Certified agent must be notified of any claim due to failure of product performance within 30 days of occurrence.

  2. Any application, re-application, repair work or other work carried out on the exterior painted surface must be applied/re-applied or repaired by an authorized Divine Detail agent after claim approval from Divine Detail.

 

  1. Divine Detail Agents/Certified Installers

Divine Detail Agents/Certified Installers are selected using strict guidelines and requirements.  Only authorized agents are permitted to install and service any Divine Detail products.  To locate your nearest authorized agent, please contact Divine Detail to be connected to your nearest Certified Divine Detail Coating Installer.

 

  1. Warranty Limits

In the event of a warranty claim, this warranty is limited to the following maximum amounts at Divine Details option.

  1. Divine Detail or its agents shall arrange the necessary approvals for warranty repairs and coating reapplication to be carried out.

  2. Warranty claims have no cash value and are limited to a maximum amount of the original purchase price per claim.

To make a claim, please contact Divine Detail for submission and approval.  Warranty terms may be revised periodically to reflect new services and product warranties.

Warranty Claims

Divine Detail

1203 N. Kentucky St. Suite D

McKinney, Tx. 75409

Phone: (469)-714-4775

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